- Merchandise must be returned within 60 days of receipt.
- Merchandise must be unopened, unused, and in the original packaging.
- Merchandise that is received opened, used, and/or not in its original packaging is not eligible for a refund.
- An original or copy of the Packing Slip must be included in the package (so we know who it came from!).
- Returns have a flat $5 shipping fee, which will be deducted from the amount to be refunded to you. Please note that original shipping charges are non-refundable.
- Refunds will be processed within approximately 7 to 10 business days after we receive your returned items.
- If the order being returned took advantage of a promotion, i.e. a percentage off, dollar off amount, free shipping, the value of the promotion will be deducted from the refund.
- Any merchandise marked as purchased from our "Final Sale" category cannot be returned.
- If the value of the merchandise you are returning is over $400, your return could be subject to additional return shipping charges.
Please note that we cannot accept returns on the following items:
- Final Sale items (70% off or higher)
- Wall Prints
- Decals
- Custom Photo Canvases
- Sorority Rain Boots
- Sorority Wall Prints
- Sorority Decals
- Sorority Jewelry
- Bulk Orders
- Select Tapestries
- Select Canvas Art