- Merchandise must be returned within 30 days from the date the order was shipped.
- Merchandise must be unopened, unused, and in the original packaging.
- All orders will incur a flat $5 return shipping & handling cost, which will be deducted from the amount to be refunded to you. Please note that original shipping charges are non-refundable.
- Once a return is initiated, a shipping label will be generated. Customers will see an estimated refund equal the amount of item(s) returned, minus the $5 flat rate return shipping & handling fee.
- Upon initiating your return, you will be provided with a new packing slip listing the items you are sending back. This packing slip must be included in the package (so we know who it came from!).
- After your return is received, in most cases your refund will automatically go back to the original form of payment used for the purchase.
- In the event that an item is returned to us in an unsuitable condition, your return may be refused or a store credit may be issued.
- Refunds will be processed within approximately 7 to 10 business days after we receive your returned items.
- If the order being returned took advantage of a promotion, i.e. a percentage off, dollar off amount, free shipping, the value of the promotion will be deducted from the refund.
- Any merchandise marked "Final Sale" cannot be returned.
- If the value of the merchandise you are returning is over $400, your return could be subject to additional return shipping charges.
- We are not responsible for any items that are returned to us by mistake.
Please note that we cannot accept returns on the following items:
- Final Sale items
- Washed or Used items
- Custom Text and Initial Pillows
- Wall Prints
- Virtual and Physical Gift Cards
- Select Decals
- Bulk Orders
- Select Printed Duvet Covers
- Select Tapestries
- Select Canvas and Framed Art
- Select Furniture
- Select Mirrors
- Select Faux Plans
- Donation Contributions for Dormify Doing Good x Hope for Henry
To confirm the return policy for a specific item, visit the item's product page and click the Shipping & Returns section under the Add to Cart button.
Need to start a return now?
For orders placed on or before April 20, 2022, please start your return here.
For orders placed April 21, 2022 and beyond, please start your return here.